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Heirloom terms and conditions


Pictures created by Heirloom Pressed Flowers are hand made botanical keepsakes. During the preservation process, all moisture is extracted from your flowers. The flowers are carefully taken apart petal by petal or pressed as a whole, depending on the variety. In some instances slight colour changes may occur, for examle reds will usually go a deeper velvet red colour and white flowers will turn a light shade of cream. Most other colours will remain the same. During the preservation process, we will endeavour to preserve the colours as best we can, but we cannot gaurentee that the flowers will remain their original colour

Once your flowers have been preserved, they will last for many years as long as you avoid placing your picture on a wall facing strong sunlight, above a very hot radiator or under strong spot lights. There will be some slight mellowing in colour over time which cannot be avoided as with any type of fabrics in your home. We will endeavour to reproduce your bouquet as closely as possible to the original shape, depending on size and style of frame chosen, but this is not always possible if a smaller frame is chosen.

No two pictures are ever alike as there is a degree of artistic interpretation with all our work. We cannot be held responsible for any damage caused to your flowers before they are delivered. It is the customer's responsibility to ensure that the flowers arrive with us in the best possible condition. Dead or squashed flowers cannot be preserved, but buds can be left in water and pressed at a later date and can be included in the picture. We suggest that the flowers are delivered to us within 3 - 4 days whilst they are still reasonably fresh. Personal deliveries must be pre-booked to avoid disappointment as we are closed from time to time. Flowers can be posted to us by 1st class post. It is advisable to use the gaurenteed "next day delivery" service the post office offer or private courier. If you buy a recommended post office cardboard box available over the counter, the post office will treat these more favourably than if you use your own! We will give full instructions prior to the wedding.

On arrival at our studio, all bouquets are photographed to give us a record of the condition and the exact variety and colour of flowers supplied, we do not accept any responsibility for flowers that arrive in a poor condition. With our expertise, we may be able to re-hydrate wilted flowers, bruising on petals can be trimmed away after the pressing process. If we feel it necessary we may contact you to ask permission to replace some of your flowers, if they have gone beyond repair.

We have a variety of modern and traditional frames to choose from but if there isn't the specific frame you require we will be only too happy to order it for you. There will be an additional surcharge of £10 on top of your order.

A pressing fee is payable as a deposit in advance or when flowers are delivered, No flowers will be accepted without a deposit. Deposits are non refundable. If you change your mind after the flowers have been pressed and treated, your flowers will not be returned to you until a further release fee £20 has been paid. The flowers will remain the property of Heirloom Pressed Flowers until all charges associated with the preservation are paid in full. Half way through the process, before ordering frames and starting the picture, you will be required to pay up to 50% of the value. If this is not received no further work will be done

The final balance of your picture is payable on collection or before despatch by post. Unpaid cheques will incur a £20 charge to cover our administration costs. Completion of pictures take 3 - 4 months. However, at our busiest times, pictures may take longer to be completed and we reserve the right to extend the completion date if necessary.

Our pictures are very fragile when completed and glazed with glass, they will leave our studio in perfect condition. Although we take all measures possible in order to ensure that your picture is properly packaged up before posting. We cannot be responsible for any damage or breakages that may happen whilst your picture is in transit back by a third party. All pictures are insured when posted, so if any damage occurs you must contact us within 5 days of receipt so that we can take the necessary action to make a claim. For peace of mind we strongly recommend that you collect your picture from us in person. We will deliver in the West Yorkshire area for an extra charge of £20.

In the very rare event that you are not satisfied with your final picture, you must notify us within 14 days of receipt of your picture in writing so that any point(s) of dissatisfaction can be addressed.

Heirloom Pressed Flowers liability is strictly limited to the full purchase price of the picture only.

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